Innovative Laptop Company Faces Challenges with Software Updates
Since February 2021, Framework has been making waves in the tech world with its modular, repairable, and upgradeable laptops. Despite the praise for their hardware design, the company has faced criticism for their struggles with providing up-to-date software.
While Framework laptops have been lauded for being tinkerer-friendly, some users have reported quirks and flaws in the hardware. CEO Nirav Patel has acknowledged these issues and promised fixes, but the timelines for these updates have been inconsistent and vague.
One promised update for the 12th-gen Intel version of the Framework Laptop 13 was a BIOS update for Thunderbolt ports, but it has yet to be released. Updates for battery support have also been delayed, with promised release dates passing without any updates.
The company has made efforts to address these issues, but continues to run into problems, leading to frustration among users. Long forum threads are filled with complaints from users asking for updates, with responses from Framework employees citing the company’s small size as a challenge.
Despite the challenges with software updates, Framework’s commitment to modular, repairable laptops has resonated with many tech enthusiasts. With continued efforts to address the software issues, the company hopes to maintain its reputation for innovation in the industry.
“Infuriatingly humble tv expert. Friendly student. Travel fanatic. Bacon fan. Unable to type with boxing gloves on.”